The MAMBO SUUPLY, INC makes every effort to ensure the right product is shipped to the customer at the negotiated price. In case of any returns customer can raise an RMA Request by agreeing to the Terms and Conditions specified below. This document explains our policies. Customer must note the difference between Business customers and consumers ( see Terms Below ). Consumer must also be aware that any discrepancies between orders and goods received must be flagged within 2-days of receipt of the items.
A Business Consumer means any person representing an organization A Consumer is any person who is not acting on behalf of an organization or Business
If a consumer or business account decides to cancel an online order, there will be no charge unless we receive an email against any order carrying ( order reference # ) or PO number prior to shipping the items. In case the item has been shipped , then customers are advised not to open any packaging once received. Customers ar return shipping cost within 14 days of the goods received. Customer must also ensure all items are adequately re-packaged preferably using the original outer packaging materials otherwise a Re-stocking fee of 25% will be applicable. All returning goods must be un-used in the original packaging materials including all accessories within 14-days-of the goods being signed for by the customer. As a matter of precaution, we advised that the customer maintain insurance at the time of Returns. Damaged returned goods are not accepted.
Non-Faulty Returns Conditions
In the event Mambo Supply, Inc . Under its discretion agrees to accept the return for credit of unwanted products , then the goods must be returned with our prior written agreement within 14-days of delivery . All goods must be unopened with the manufacturers’ seals intact and in perfect re-marketable condition. All non- faulty returns are liable to a 25% restocking fee unless incorrectly supplied by Mambo Supply. Inc. Any incorrectly supplied items must be returned in their original condition otherwise customer shall be subject to a re-stocking fee of 25%. Original condition means accessories, manuals and warranties must be enclosed in their original packaging with no damages securely packaged in same way it was received.
Faulty Items Under Warranty
In case of encountering a faulty goods, customers are advised to raise an RMA request by agreeing to the terms and conditions below. Customers are required to mention the order number, purchase date and serial number of the faulty item. Once Mambo Supply , Inc has confirmed that the faulty product is still under warranty, our engineers will try to resolve the problem over the phone or via returned. Our Tech Savvy professionals will try to troubleshoot, test and try to fix the problem. In the event that the Item can not be fixed or repaired, the Mambo Supply, Inc will send out a replacement in the exact condition it was purchased.
Return Merchant Authorization (RMA) Procedure
Please raise an RMA request by agreeing to the Terms and Conditions as listed below required for the return of all items to Mambo Supply , Inc at a designated warehouse regardless of the reason for return. Items must be returned in their original condition. All accessories, manuals , Software and warranties must be enclosed in original packaging without damage. Upon receiving an RMA number, securely packaged in its original box without damages, a re-stocking fee of 25% will be applied. Do not write directly on the original manufacturer box / packaging. Make sure the package has the RMA number clearly visible on the outer box otherwise the package will not be accepted. Using a Label , please make sure the return address is clearly displayed on the outside of the package as follows:
TD Synnex Warehouse
3900 Stone-croft Blud
Suite – M
Chantilly, VA. 20151
Once Goods have been received and tested by our Team, we will return the replacement item to you within 10 business days of receipt of the faulty item. Please note that any discrepancies between your PO and the goods received must be flagged within two days of receipt of the items. If the items were damaged in transit, we request that customer report it to us within two working business days of receipt. We shall charge the re-stocking fees of 25% and there shouldn’t also be any missing component of the products.